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Trellis Desk
Category : customersupport
Version : 1.0.4
Views : 18755 Views
Ratings : 4.207 out of 5
Votes : 29 Votes
Reviews : 0 Reviews
Space Required : 3.19 MB


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Overview Trellis Desk is a powerful and robust help desk solution for your business. Improve your company's service by allowing your customers to quickly and easily submit support tickets to your team. Trellis Desk sports a range of advanced features that enable your business to handle customer support more efficiently.

Features

  • Ticket departments
  • Ticket priority levels
  • Canned ticket replies
  • Group permissions
  • Ticket escalation
  • Ticket assignment
  • Rich text editor
  • Helpdesk RSS feeds
  • Ticket attachments
  • Skin manager
  • Language manager
  • Manage articles and categories
  • Article ratings and comments
  • Smart display of KB articles during ticket submission
  • Pipe support emails into your helpdesk
  • Email notifications