Answer: We handle all software upgrades/patches on the shared hosting servers. We fully follow all trends in the industry, and monitor all support/bug announcement groups. Any VPS, Dedicated servers software update can be done by request.
Answer: Just send email to email@example.com with migration request. Dont forget to specify:
1. Your ip/login/pass of account with us.
2. Your ip/login/pass of remote account that needs to be migrated.
Note that remote server must be cpanel-based aswell in order to do migration.
Answer: Our Network Operations Center is backed up and protected by UPS (Uninterruptible Power Supply) systems. In a very rare case of utility outages, our auto-start generators start automatically, taking over for the UPS system and supplying all necessary power for our Network Operations Center.
Answer: HostEasier Corporation strives to maintain a 99.99% network and server uptime service level. This uptime percentage is a monthly figure, and does not include any scheduled hardware/software upgrades, nor "Acts of God". Our definition of "Act of God" includes; fire, flood, tornado, earthquake, telco fiber issues, backbone peering point issues , hard drive failure (faulty hardware is rare, but cannot be predicted nor avoided), as well as network floods, hacks, and attacks. If HostEasier Corporation fails to meet it's 99.99% uptime guarantee, and it is not due to one of the above reasons, partial downtime credits will be made available to each client, upon request, on a case by case basis. HostEasier Corporation does not credit a full month's service if we only have 99.89% uptime. This would not be financially healthy for HostEasier Corporation, and in turn would only negatively affect the service level HostEasier Corporation provides to you. "Partial refunds for partial downtime" is our standard policy.
Answer: We maintain internal and external monitoring systems for every server in the Data Center. The servers are checked every 5 minutes via network monitoring software. HostEasier monitors uptime as well as individual features and services running on each server. Support staff notified via alarms, email, screen popups, and paging, if a problem occurs.